So I got to thinking.....Over the years, since the cert system has running, how much does this add up to 14% for over a decade, or even at the 25 dollars a pop....probably quite a few quid.
Now it is a fact that this cert system was run so badly that it had to carry a disclaimer....and not shortly there after it was removed from the Board's charge....
We as an Industry have paid for these gas certificates and included in this cost was the "service" of administering those certs, you know like entering them into the "f****s-pro" cert system.
So we are consumers are we not.....now I know most "Acts" seem only to apply in screwing us over......but take comfort we now have the Consumers Guarantee Act...
Lets See what it says.....
Under the Consumer Guarantees Act, your consumer rights are expressed as a series of "guarantees" that a
seller automatically makes to you when you buy any goods or services.
The Act covers the goods (new and second-hand) and services ordinarily purchased for personal, domestic or household use.
"Goods" can include pretty much everything in and around the home.
Those "goods" include pretty much everything in and around the home – from appliances to vehicles, furniture to food. Gas, electricity, water and computer software are also covered.
"Services" include things done by tradespeople like plumbers and painters, professionals like dentists and lawyers, after-sales and repair services from shops, and all the services you get from insurers, petrol stations, travel agents ... in general, if you pay for it, it's covered.
Services
Service providers guarantee their services will be:
• Performed with reasonable care and skill.
• Fit for the particular purpose they were supplied for.
• Completed within a reasonable time.
• A reasonable price, if no price or pricing formula has been previously agreed.
A service provider must fix the problem within a reasonable time.
If the problem can't be fixed, or can't be put right within a reasonable time, or is substantial, you can:
• Reject the product and choose a replacement of the same type and similar value or a full refund of your purchase price; or
• Claim compensation for any drop in the value of the product or service.
• Cancel the service contract, pay for any satisfactory work already done, and get someone else to finish the repairs; or
• Have it repaired elsewhere and recover the costs from the retailer, if they refuse to fix a faulty product, or fail to do so in a reasonable time.
Consequential loss
In addition to these rights, consumers may also claim for any reasonably foreseeable extra loss that results from the initial problem.
So does this apply to us?
If it doesn't.......what guarantee's do we have when we get screwed over?