I spoke to a person at ESS yesterday who had replied to a query I had regarding gas certificates.
After telling me I had to issue GSC for every service job I did, regardless of how small, I asked him did he realise how much extra cost this was putting on to the Industry, and eventually the consumer.
He could not believe that we were charging,(or trying to) for certificates, and kept on spluttering "but they are free to download!".
I tried to tell him that as well as downloading, we then had to fill these things out, attach photographs, send them out, store them for seven years, as well as cover insurance and admin costs, but all I got was "they are free to download!"
I also asked who was the bright spark who thought this scheme up, but of course the reply was "I wasn't here then"
Obviously ESS have no idea what is going on, this is going to lead to big problems soon, something needs to be done, not quite sure where to go from here.