Quotes indeed, we normally insist on a quote. This was a small job so didn't bother, even so I said to the wife don't be surprised if it hits $400 - $500.
I've asked them for clarification, they've said the hours cover time getting materials and time on the road. We're 7 minutes drive from their base, all items were standard out of the van gas fitting supplies (no material trips were required) so they're spinning a standard line a little.
The apprentice charges are an interesting one. Ultimately the customer pays for the training of apprentices but that cost needs to be spread across all invoices otherwise the few customers lumped with it will quite rightly get the hump. I probably wouldn't have questioned 3 hours for the gas fitter and perhaps a token hour for the apprentice.
Gear markup is high, I've checked the same prices at the plumbing supplies:
6m Length of 20mm copper pipe, retail is $49 inc.gst, invoiced $110 inc gst
20mm copper tee, retail $3.85 inc.gst, invoiced $18.40 inc gst
20mm copper 90deg bend, $3.10 inc gst, invoiced $11.50 inc gst
Having said that I appreciate the business overheads need to be covered somewhere on the invoice, it seems they've squeezed a little more in on this one than is due, but as you've both said, not massively. They turn up and do a good job..
Anyway, many thanks for the feedback, I'll go pay the bill