hi guys, just had to replace a Gas Regulator that was leaking. Seems like oil has caused the leak as quite a lot of oil has been recovered from the drain point and the valve is full of it. Customer has talked to `Rock Gas 'the supplier who has been to the site and is investigating, for a start they are supplying another 45kg bottle to replace lost gas but apart from that it`s a wait and see, cheers 

And follow up from me too - interesting can of worms has been opened.  Rinnai are now going to collect data about this problem - so if you go to an Infinity and have this experience send the data through to Rinnai (Taf Davies - CSM).  Rheem and Bosch may or may not have a similar problem, but if you fix their gear and experience the same problem send them through some hard data as well.

Rinnai would love the Gas Control Valve, the serial number of the unit and the name and address of the customer. 

I think no one quite knows the extent of the problem as we simply replace the part, bill the customer and get on with it.

Also talking to On Gas - their technical manager is adamant that all gasfitters should be telling clients that BOTH bottles should be turned on together - not one off and the other on.  He feels that this is causing problems and their drivers are instructed not to turn on only one bottle. 

Do you all tell your clients to leave both bottles on?  Of course we can do that, but if the customer goes out after we've gone, or the delivery guy turns only one on then it makes a mockery of what we do.  Still be interested to hear what you tell your clients?

Hi guys, never heard of that, can't think why they would be interested as they do not believe that they have a problem, cheers

Foggy - do you mind sending details through to Rinnai - they would want serial number of unit and they also want the control valve back if it can be sent?  If you talk to the service agent who came they might send the details through - tell them to send them C/- Taf at Rinnai.  Spoke to another gasfitter today who has had three in three weeks.  He has talked to Rinnai today and to On Gas. 

Really interested to see where this all ends up. 

And Grant, they used to rent the autochange over regs  etc but that only lasted about two years or so from my recollection - I don't know any LPG supplier that does that now.

hi guys, a follow up on the  Gas Regulator that was leaking situation. Had a report from Āber who say it not their reg that is at fault but would not put anything in writing as to who is to blame, this is his report.
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Did everyone see the newsletter put out by Rinnai today about this very topic?  I think a few people on here and out there have been contacting Rinnai about the gas valves - good stuff. 

hi guys, no haven't seen it , can you direct me to the newsletter, cheers