Privacy Policy of www.plumbers.nz
Effective Date: February 2025
This Privacy Policy explains how The Pipe Guys Ltd (“The Pipe Guys”, “we”, “us”, “our”) collects, uses, and protects personal data from visitors and clients through our website www.plumbers.nz
and related digital services.
We are committed to safeguarding your privacy and complying with the New Zealand Privacy Act 2020 and all applicable data protection standards.
1. Data Controller and Contact Information
Owner / Data Controller:
The Pipe Guys Ltd
Email: info@plumbers.nz
Website: www.plumbers.nz
2. Personal Data We Collect
We may collect personal information from you in the following ways:
A. Information you provide directly
Name, address, phone number, and email address
Business or company name (if applicable)
Service requests, quotations, and job authorisations
Payment details and billing information
Any correspondence or enquiry submitted by phone, email, or web form
B. Information collected automatically
When you visit www.plumbers.nz, we may automatically collect:
Your IP address, browser type, and device details
Pages viewed, duration of visit, and navigation patterns
Cookies and usage data for analytics and remarketing
C. Third-party data
If you interact with our social media or use external services linked to our site, we may access limited information from those platforms (e.g., Facebook or Twitter).
3. Purpose of Data Collection
Your personal information is collected and processed for the following purposes:
To provide and improve our plumbing, gasfitting, and maintenance services
To prepare quotations and respond to service enquiries
To communicate regarding appointments, invoices, or updates
To manage customer relationships and ensure quality service delivery
To perform analytics and monitor website performance
To support digital marketing and remarketing activities
To comply with legal and regulatory obligations
4. Third-Party Integrations and Services
Our website and online systems may use third-party tools and services that collect or process data on our behalf:
A. Access to Third-Party Accounts
Facebook account access (Permission: Status)
Twitter account access (various data types as defined by Twitter’s privacy policy)
B. Analytics
We use analytics tools to understand user behaviour and site performance:
Google Analytics
Google Ads Conversion Tracking
Personal Data collected: Cookies; Usage Data.
You may opt out of Google Analytics via Google’s opt-out tool.
C. Interaction with External Social Networks
We use widgets and buttons that enable interaction with external platforms, such as:
Facebook “Like” and Share buttons
Google +1 social widgets
Twitter Tweet buttons
Personal Data collected: Cookies; Usage Data.
These interactions are governed by each platform’s own privacy policy.
D. Remarketing and Behavioural Targeting
We use remarketing services to deliver tailored advertising to previous visitors:
AdRoll
Google Ads Remarketing
Facebook Remarketing
Personal Data collected: Cookies; Usage Data.
These tools allow The Pipe Guys to display relevant ads on third-party sites based on user behaviour.
You can opt out via:
Google Ads Settings
Facebook Ad Preferences
Network Advertising Initiative Opt-Out
5. Use and Disclosure of Personal Data
We use your personal data solely for business and service-related purposes.
We may share information with:
Employees, contractors, or suppliers directly involved in your service delivery
Accounting systems or payment processors
Advertising and analytics service providers (as listed above)
Credit agencies or debt collection services (only when required)
Government or regulatory authorities if legally obligated
We never sell, rent, or trade personal data.
6. Data Retention
We retain personal information only as long as necessary for operational, legal, or accounting purposes.
When no longer required, data is securely deleted or anonymised.
7. Security
We take all reasonable technical and organisational measures to protect personal data against loss, misuse, or unauthorised access.
Access is limited to authorised personnel within The Pipe Guys.
Our systems use secure servers, encrypted data storage, and password protection.
8. Your Rights
Under the Privacy Act 2020, you have the right to:
Access the personal information we hold about you
Request correction of any incorrect or incomplete information
Withdraw consent to receive marketing communications
To make a privacy-related request, contact:
📧 privacy@plumbers.nz
We will respond within a reasonable timeframe in accordance with legal requirements.
9. Cookies Policy
www.plumbers.nz uses cookies to:
Maintain essential site functionality
Improve performance and analytics
Support targeted advertising
You can disable cookies in your browser settings, though this may impact certain site functions.
10. Changes to This Policy
We may update this Privacy Policy periodically.
Any new version will be posted on www.plumbers.nz with an updated “Effective Date.”
Material changes will be highlighted on the website for transparency.
11. Contact Us
For privacy questions, concerns, or data access requests, please contact:
Privacy Officer – The Pipe Guys Ltd
2/63 Morrin Road, St Johns, Auckland 1072, New Zealand
© 2025 The Pipe Guys Ltd. All rights reserved.